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Utilities: Billing & Customer Service
Utility Department Function
- Billing and payment collections for water, sewer and solid waste services
- Help understanding and resolving issues with your water bill
- Monthly meter reading
Online Services
- New account set up for water, sewer, garbage, recycling and yard waste.
- Disconnect utility service.
- Pay utility bills online using your account number.
- Learn about payment options and arrangements.
- Receive your bill electronically. Click here to log into your account. Then select the e-bill option to sign up for this service.
Guide to Utility Services
Water / Sewer
| Billing Question / High Bill Concerns | (919) 557-3925 Press option 3 |
| Connect / Disconnect Service |
(919) 557-3925 Press option 2 |
| Water Quality Issue |
(919) 552-5920 |
| Water Service Concerns / no Water |
(919) 557-3925 Press option 8 |
Garbage / Recycling
| Bulk trash item for pickup Click here for more information about Town policies and fees regarding large amounts of yard waste and debris. |
(919) 552-5920 |
| Garbage / Recycling missed |
(919) 552-5920 |
| Need moving boxes picked up The Town will pick up a maximum of seven boxes at no charge to residents. Details. |
(919) 552-5920 |
| Replace/Repair garbage or recycling container |
(919) 552-5920 |
Yard Waste
| Grass clippings to be picked up |
(919) 552-5920 |
| Limbs / Leaves to be picked up |
(919) 552-5920 |