FAQs • Holly Springs, NC • CivicEngage

When are you open?: Different Town facilities have different hours. Town Hall is open Monday-Friday, 8 a.m.-5 p.m. While our Police and Fire departments are open 24 hours every day, administrative staff is available Monday-Friday, 8 a.m.-5 p.m. at the Police Station and Fire Station 1.
Click here for a listing of Town facilities with links to their hours and additional information.

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General

1. How do I contact a Town department?: Visit the Staff Directory to find all department and staff contact information. If you're unsure which department to contact, please call our main Town Hall number, (919) 552-6221. It's available weekdays, 8 a.m.-5 p.m., and we can direct you to the department you need.

2. When are you open?: Different Town facilities have different hours. Town Hall is open Monday-Friday, 8 a.m.-5 p.m. While our Police and Fire departments are open 24 hours every day, administrative staff is available Monday-Friday, 8 a.m.-5 p.m. at the Police Station and Fire Station 1.
Click here for a listing of Town facilities with links to their hours and additional information.

3. I need police or fire department help, but it's not an emergency. Who do I call?: Call 9-1-1 only for emergency situations where immediate police, fire or EMS assistance is needed. For non-emergency situations and animal control, call (919) 557-9111. Both numbers are available 24 hours every day.

Administrative staff is available Monday-Friday, 8 a.m.-5 p.m. For police administrative staff, call (919) 552-7110. For fire administrative staff, call (919) 567-4733.

4. How can I find out about upcoming Town of Holly Springs events?: Click here to view our Town calendar. You can search the calendar by date and by calendar category.

5. I've got a question about water service or a water bill. Where can I get answers?: Click here for frequently asked questions about water service and billing. For a question about setting up or disconnecting water service, call the Town Finance Department at (919) 557-3920 or (919) 557-3922. For a question about billing, call the Town Finance Department at (919) 557-2923.

6. I've got a question about trash or recycling service. Where can I go for answers?: Click here for frequently asked trash and recycling questions. Or contact the Town Public Works Department at (919) 552-5920.

7. Can I connect with the Town on Facebook or Twitter?: We've got a main Facebook page and Twitter account. For a complete list of all official Town social media sites, visit our Social Media page.