I paid a deposit when I moved in. Can I get it back?

If you’re a residential homeowner and you have paid your water bill on time for the last 12 billing cycles, we can apply your meter deposit, less the $5 service charge, to your water bill. Simply fill out the Water Meter Deposit Request form online or call Finance at (919) 557-3925, press option 2. If you are renting your home, or if you have a commercial/business account, your deposit will be applied to your final bill.

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1. My bill seems high. What can I do?
2. When is my bill due?
3. What are my payment options?
4. Can I change the due date of my bill?
5. How do I set up utility service?
6. How do I disconnect my service?
7. Can I get an additional garbage can or recycling bin?
8. Who do I call if my garbage or recycling did not get collected?
9. How do I arrange for collection of appliances, furniture or a large amount of yard debris?
10. Can I get a separate water meter for outside watering?
11. I paid a deposit when I moved in. Can I get it back?
12. I forgot to pay my bill and I received a late fee. Can it be waived?