I forgot to pay my bill and I received a late fee. Can it be waived?

Yes, if you've had utility service with the Town of Holly Springs for at least 12 months, you are eligible for a one-time per 12 months waiver of a utility bill late fee. Fill out the online form within 30 days of when the penalty was assessed.

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1. My bill seems high. What can I do?
2. When is my bill due?
3. What are my payment options?
4. Can I change the due date of my bill?
5. How do I set up utility service?
6. How do I disconnect my service?
7. Can I get an additional trash can or recycling bin?
8. Who do I call if my trash or recycling did not get collected?
9. How do I arrange for collection of appliances, furniture or a large amount of yard debris?
10. Can I get a separate water meter for outside watering?
11. I paid a deposit when I moved in. Can I get it back?
12. I forgot to pay my bill and I received a late fee. Can it be waived?