Holly Springs 311 FAQs

Holly Springs 311 is a non-emergency phone number and digital interface that helps our community request service from the Town. Holly Springs customer care staff are happy to assist you during business hours, 8 a.m.-5 p.m. Monday-Friday.

When you call or request service online, Holly Springs 311 customer care staff will work to make sure your question is answered or your request is resolved as quickly as possible. If Holly Springs 311 customer care staff are unable to fulfill your service request on the spot, they will help you get connected with the Town employee or external agency that can best help.

• Report missed garbage/recycling service
• Report a broken or missing garbage or recycling bin
• Get assistance completing a utility form
• Report a change in water odor or pressure
• Report water service issues 
• Ask questions about your Holly Springs utility bill
• Report broken sidewalks
• Share a concern about animal control
• Gain information about permits
• Learn more about Parks & Recreation programs and registration
• …and so much more!

Town of Holly Springs residents, businesses, and visitors requesting non-emergency information or services may call. Dial 311 or (919) 577-3111 if you are outside Town limits.

Yes, you can call 311 from your cell phone inside Holly Springs Town limits. If you are outside Town limits or for some reason cannot get through on your cell phone, please dial (919) 577-3111.

311 is the Town’s non-emergency line. Call this number for all non-emergency concerns or service requests.

Please call 911 in the event of an emergency, including but not limited to fire, injury, or a crime in progress. 

Between 8 a.m.-5 p.m. weekdays, Holly Springs 311 customer care staff are available to help. After hours, please leave a message and staff will return your call as soon as possible on the next business day. 

The 311 website portal and app (Android | Apple) are available around the clock. 

The Town of Holly Springs wants to make requesting service from the Town and finding information as easy and convenient for our community as possible. Holly Springs 311 provides a single point of contact for Town of Holly Springs services and information.

Many growing communities across the country use a 311 non-emergency system. The number is easy to remember and toll-free. Callers can use any phone system – including cell phones and landlines – to call 311.

Starting a 311 system is also a way to encourage callers to dial this number instead of 911 during non-emergency situations. Before the launch of 311, the Town’s emergency dispatchers frequently were being contacted during non-emergency situations. Remember, call 911 only in the case of an emergency.

Residents and visitors may call 311 as long as they are within Holly Springs Town limits. If a resident or visitor is calling from outside the Town limits, they may dial (919) 577-3111 to reach the Holly Springs 311 customer care staff. Service also can be requested through the 311 digital interface on the website or app (Android | Apple).

If the request is called in, the Town’s Office of Customer Care staff will work to resolve your request or answer your question as quickly as possible. 

If you are logged into the website or app, you can check the status using either digital interface (so long as the request wasn’t entered anonymously). Additionally, you can opt in to receive updates about your request for service via email or text message. Users are encouraged to create an account to enjoy its benefits, such as eliminating the need to re-enter your contact information each time you submit a request and the ability to view the history of your requests.

Yes, you may remain anonymous when requesting service. However, the Town may want to contact you to follow up or request clarification, so you may wish to provide your contact information.