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Bills are due by the 25th of each month to avoid a $10 penalty. If you do not pay your bill by the 25th, you incur the $10 late charge. You have until the 15th of the following month to pay at least the previous month's bill to avoid disconnection of service and a $35 penalty.
Pay online, over the phone, in person at Town Hall, by bank draft, or by mail. View more information at the Payment Options section of our website.
To start your residential water, sewer, trash, recycling and yard waste services with the Town of Holly Springs, fill out a utility application and submit it to customer service to be processed. If a deposit is required, we will call you to collect the deposit by credit card once the application is processed. If you are buying a home and can provide us with an intent to purchase or the first page of your closing disclosure, we will waive the deposit.
Yes, additional cans can be delivered to your home. There is no fee for delivery, but you will incur the additional monthly charge on your water bill of $9.69 per trash can and $4.34 per recycling bin. Call Finance at (919) 557-3925, press option 2, to have additional cans delivered.
Call Public Works at (919) 552-5920. Staff will visit your property, evaluate the items that need to be collected, and leave a door tag noting how much the collection will cost. You can then visit Town Hall at 128 South Main Street and pay in person, or call (919) 557-3925, press option 9, to pay over the phone by credit card. We can't add this fee to your utility bill; it must be paid prior to collection.
Yes, if you've had utility service with the Town of Holly Springs for at least 12 months, you are eligible for a one-time per 12 months waiver of a utility bill late fee. Fill out the online form within 30 days of when the penalty was assessed.