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1. How do I get a replacement trash or recycling bin?

Call Public Works at (919) 552-5920. Public Works will contact GFL Environmental at (919) 662-7100 on behalf of the resident, and GFL Environmental will repair or replace the bin.

2. I am a new resident. How do I get rid of my moving boxes?

A maximum of seven boxes will be collected at no charge. Break down all boxes, and place the boxes beside your curb the night before your scheduled pick-up. All packing materials need to be placed in your trash cart.

3. What can and cannot be thrown in my trash cart?

Only household trash, preferably bagged, should be placed in your trash cart. Bagging helps keep your cart clean and reduces windblown litter. Do not place yard waste, brush or any construction debris in your cart. Automotive parts, tires, hazardous waste, hot ashes and corrugated cardboard are also prohibited. You should continue to place recyclables in the labeled recycle bin for collection.

4. What do I do with corrugated cardboard?

Break down corrugated cardboard into 2x3-foot sections and place them under your recycling bin the day of your trash pickup. You can also take flattened boxes to the Wake County Convenience Center located at 6000 Old Smithfield Road.

5. What do I do with items that cannot be thrown in my trash cart?

Yard waste and brush is collected curbside weekly. Construction debris and large items can be taken to the Wake County Convenience Center located at 6000 Old Smithfield Road. Tires and hazardous waste can be taken to the South Wake multi-material drop off center located next to the Convenience Center. Hazardous waste can be dropped off Monday through Saturday, 7 a.m.-4 p.m.

6. Will GFL Environmental pick up extra bags outside of my rolling trash container or extra recyclables outside of my recycling bin?

As a courtesy, GFL Environmental's drivers may occasionally pick up extra bags of trash or extra recycling items placed at the curb. However, if you have consistent or excessive quantities of solid waste, contact our Finance Department at (919) 557-2923 to request additional containers. Or, to arrange a special pick-up fee directly through GFL Environmental, call (919) 662-7100.

Another alternative for disposing of excessive household trash and recycling is to use the Wake County Convenience Center located at 6000 Old Smithfield Road.