Organizational Excellence

1. As an employer of choice, we will retain and recruit a highly skilled workforce.

• Initiative 1.1: Invest in employee skills training and leadership development at all levels in the organization.
• Initiative 1.2: Provide competitive pay and benefits and fulfilling workplace experiences that attracts and retains top talent.
• Initiative 1.3: Expand employee diversity and inclusion.

2. Leverage technology and innovative business approaches to improve business efficiencies.

• Initiative 2.1: Create and apply data-driven decision-making tools, including performance management and benchmarking, to enhance strategic and daily service delivery management.
• Initiative 2.2: Research and pilot Smart City initiatives that leverage data and technology to improve operational efficiencies and information sharing with residents.
• Initiative 2.3: Pursue professional accreditation of departments (Utilities and Infrastructure, Parks and Recreation, and Public Works).

3. Leverage community engagement opportunities to expand resident connections with their town government and community.

• Initiative 3.1: Plan and create a town-wide celebration of the sesquicentennial (150th) anniversary (In 2026).
• Initiative 3.2: Expand sense of place and belonging through celebrations, branding, and unique engagement experiences.

4. Ensure financial stewardship.

• Initiative 4.1: Update and apply financial best management practices such as internal controls, budgetary enhancements, and asset management.
• Initiative 4.2: Develop new Town-wide risk management program and reduce the Town’s risk exposure and actual risk liability experiences.

5. Establish sustainability and resiliency practices that balance the protection and preservation of historical and environmental assets with fiscal and operational efficiency.

• Initiative 5.1: Engage staff and community partners to increase awareness and understanding of sustainability opportunities and practices.
• Initiative 5.2: Identify opportunities to transition Town light duty non-public safety vehicles to hybrid or electric, as appropriate.
• Initiative 5.3: Reduce Town facility energy consumption by 10% over the next 5 years (by 2028).